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ben f says on crowdsupport

March 9, 2012

I’ve Read your blog, and I somewhat agree with the statements of Brendan (Even though it wasn’t on crowdsupport).

please point which ones out.

If you make a complaint to the TIO, as its gone external to the company, there are additional regulations and processes that are placed on that interaction, as an external party is now involved.

what to ring the customer up and say that Telstra has received that complaint and that the someone would contact the customer on Monday/Tuesday and this doesn’t happen. Basicly keep the customer in the dark. Either keep your promises or stop bullshitting and stonewalling

In addition, depending on the “Level” the complaint has been assigned, Telstra is given a specific amount of time to respond to the complaint. If you want more information on the TIO process, please send me a PM as its not relevant to this thread.

which is too long, 10 business days is 2 weeks in non business persons terms. It just proves the costs to the company is not enough.

 

In addition, whilst reading your blog, I suggest you have a quick read of of the TEX Community Guidelines, and the CrowdSupport Community Guidelines, to avoid your posts being censored.

there have been posts worse than mine which have been put up, so with this stonewalling by your ex-employer and keeping me in the dark what do you expect? Take it? NO! I shouldn’t have to put up with Telstras silly policies. Maybe im coming too close to the truth and some highups don’t like it? what i say is “too bad you have brought it onto yourselves”. After all they are meant to be the professionals and get PAID to run the companies. Maybe its got to do with what I said in one of my posts? eg. And my gripe is going to be posted to any websites told to as many people as I can.” Who wouldn’t say that?
Especially with the way Telstra treats their customers.

B.

would be nice for someone in Telstra to say we are going to do this but no all ive had is “people are assigned this”, no contact unless ive said it on the boards or twitter just plain silence from telstras end. no contacts from this so called assigned person, nothing just empty promises that are not kept.

oh and Time left to resolve my TIO complaint is now 5 business days (8 normal persons days due to public holiday/weekend) left that’s just too long.

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