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from what ive gathered…

March 12, 2012

a TIO complaint works like this :-

Level 1 – the supplier has 10  business days (too long in my opinion) to resolve the issue.
It doesn’t matter if they say that they will contact you on such and such a day and don’t.
It doesn’t matter if the person who’s allocated the case goes on leave/dies and the case is not allocated to someone else.

The customer/victim is meant to be left in the lurch/dark until that 10  business days are up.

The customer/victim is not meant to call the supplier to see what’s going on maybe to save time, help the supplier save some money. etc…

Level 2 –  the supplier gets another 10  business days to keep their victim/customer in the dark.

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From → Telstra

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